Terms of service

These Terms of Service govern your use of Penlumi.website and purchases made through our online store. By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Throughout these Terms, “Penlumi,” “we,” “us,” and “our” refer to Penlumi and its online store.

1. Online Store Terms

By using this website, you represent that you have the legal capacity to enter into a purchase agreement or are using the website with appropriate authorization.

You agree not to use our website or products for unlawful purposes or in a manner that violates applicable laws or the rights of others.

2. Product Information

We make reasonable efforts to present product descriptions, photographs, specifications, colors, and other information accurately.

However, colors and appearance may vary slightly depending on screen settings, lighting, production variations, and other factors. Minor differences that do not materially affect the intended function of a product may occur.

We may update product information, availability, or pricing when reasonably necessary.

3. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right, where reasonably necessary, to refuse or cancel an order due to circumstances including suspected fraud, payment problems, incorrect pricing, product unavailability, or errors in product information.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

4. Pricing and Payment

Prices displayed on Penlumi.website are shown in the currency indicated on the website.

You agree to provide current, complete, and accurate billing and payment information when making a purchase.

Any applicable taxes, duties, or other charges will be handled in accordance with the information presented during checkout and applicable law.

5. Shipping

Penlumi provides free worldwide shipping.

Our standard estimated delivery timeframe is 7–14 days. This is an estimate rather than a guaranteed delivery date.

Customs procedures, carrier disruptions, severe weather, holidays, transportation issues, incorrect delivery information, or other events outside our reasonable control may affect delivery.

Please refer to our Shipping Policy for additional information.

6. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Customers should contact support@penlumi.website before returning an item so that appropriate instructions can be provided.

7. Intellectual Property

Unless otherwise stated, the website's original branding, written content, graphics, design elements, and other materials owned by Penlumi are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or republish protected Penlumi materials without appropriate permission.

8. Third-Party Services

Our store may rely on third-party providers for services such as payment processing, website infrastructure, order fulfillment, or shipping.

Your use of certain third-party services may also be subject to the terms and policies of those providers.

9. Prohibited Uses

You may not knowingly misuse our website by attempting to introduce malicious code, interfere with website security, gain unauthorized access to systems or accounts, engage in fraudulent activity, or use the website in violation of applicable law.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Penlumi will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.

Nothing in these Terms excludes or limits consumer rights or liabilities that cannot legally be excluded or limited.