Contact Us

Thank you for visiting Penlumi. Our customer support team is here to help make your shopping experience as simple and convenient as possible.

If you have a question about a product, an existing order, shipping, delivery, returns, refunds, or another store-related matter, please contact us using the information below.

Customer Support

Email: support@penlumi.website
Phone: +1 (250) 260-8322
Website: Penlumi.website

Mailing Address:
109-1700 2nd St N, Cranbrook, BC V1C 6M8, Canada

Order Inquiries

For questions concerning an existing order, please include your order number and the email address used when placing your order. Providing these details helps us locate your purchase and respond more efficiently.

If your inquiry concerns a damaged, incorrect, or missing product, please provide a brief explanation of the issue. Photographs may be requested when reasonably necessary to help us assess the situation.

Returns & Refunds

Penlumi offers a 30-day return and refund period for eligible purchases.

Before returning an item, please contact us at support@penlumi.website so we can review your request and provide the appropriate return instructions.

Please do not send a return to our mailing address without receiving return instructions from our customer support team first.

Shipping Assistance

We provide free worldwide shipping. Our estimated delivery timeframe is generally 7–14 days, although delivery may occasionally be affected by customs processing, carrier delays, public holidays, weather conditions, or other circumstances outside our reasonable control.

If you need assistance with a shipment, contact our support team and include your order number.

We appreciate every customer who chooses Penlumi and will always aim to provide clear, respectful, and helpful assistance.