Contact information

Store Name: Penlumi
Website: Penlumi.website
Customer Support Email: support@penlumi.website
Phone: +1 (250) 260-8322

Mailing Address:
109-1700 2nd St N
Cranbrook, British Columbia V1C 6M8
Canada

Customer Service

For questions regarding products, orders, shipping, returns, refunds, or general store information, please contact us by email at support@penlumi.website.

When contacting us about an existing purchase, please include your order number whenever possible. This allows our team to locate the relevant order more efficiently.

Returns

Penlumi provides a 30-day return and refund period for eligible purchases.

Customers wishing to return an order should contact our customer support team before sending any products back. Return instructions and the appropriate return destination will be provided after the request has been reviewed.

Shipping

We provide free worldwide shipping, with an estimated delivery timeframe of 7–14 days.

Actual delivery times may vary due to the destination, customs processing, carrier operations, holidays, weather, or circumstances outside our reasonable control.

For additional details, please refer to our Shipping Policy and Return & Refund Policy.